Terms and Conditions

VroomLah is a product of Grepnetics, a company registered in Singapore. In these Terms, "VroomLah", "we", "us" and "our" mean Grepnetics.

These Terms apply to everyone who uses VroomLah, including vehicle owners and workshops or service centres (together, "Users" or "you"). By creating an account or using the service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use VroomLah.

You must be at least 18 years old, or the age of majority where you live, to use VroomLah. If you use VroomLah on behalf of a workshop or other business, you confirm that you are authorised to accept these Terms for that business, and "you" includes that business.

You must give accurate information and keep it up to date. You are responsible for keeping your sign-in details secure and for all activity on your account. Tell us promptly at info@grepnetics.com if you think your account has been used without your permission.

VroomLah is a software platform that helps vehicle owners keep service records and helps workshops manage appointments, records and reviews. Grepnetics is not a party to any agreement, appointment, quote, payment or service between vehicle owners and workshops.

Workshops listed on VroomLah are independent businesses. They are not our employees, agents, partners or contractors. We do not perform, inspect, supervise, approve, guarantee or warrant any repair, maintenance, inspection, part, product, price, timing, quality or outcome of any work or service, and we are not responsible for anything a workshop or vehicle owner does or fails to do.

Maintenance reminders, schedules, estimates, fuel figures, summaries and any other information or automated output in VroomLah are general information provided for convenience only. They may be incomplete, out of date or wrong, and they do not replace your vehicle manufacturer's manual or the advice of a qualified mechanic.

You remain solely responsible for your vehicle's safety, roadworthiness, maintenance, inspections, insurance and compliance with all laws and regulations.

When you upload or send a receipt, VroomLah may read it automatically to suggest details such as the date, mileage, items and total. Automatically extracted data can be inaccurate. You must check it before you save it, and you are responsible for the records you keep.

A service entry marked "Verified" means only that it was created from an appointment a workshop marked as completed on VroomLah. It is not a certification of the work done, the parts used, the mileage, or the condition or value of the vehicle. Anyone relying on a service history, including buyers, dealers and insurers, must make their own checks.

If you use VroomLah as a workshop or service centre, you agree that you:

• hold and maintain every licence, permit, registration and insurance required for your business and the work you do;
• comply with all applicable laws, including consumer-protection, fair-trading and personal-data protection laws, for all customer information you access through VroomLah;
• keep your listing, services, prices, opening hours and appointment information accurate and up to date;
• are solely responsible for your staff, your work, your quotes and invoices, any warranties you give, and any dispute with your customers.

You keep ownership of the content you add, such as records, photos, receipts, messages and reviews. You grant Grepnetics a worldwide, royalty-free, non-exclusive, perpetual licence to host, store, copy, display, adapt and use that content to operate, improve and promote VroomLah.

Reviews must be honest, based on a real experience and lawful. We do not verify or endorse reviews and we may remove any content at our discretion. If you choose to post a review on Google or another third-party site, you do so yourself and under that site's terms.

VroomLah works with services run by others, such as sign-in providers, messaging apps (for example WhatsApp), maps and email. Your use of those services is governed by their own terms and policies. We are not responsible for their availability, delays, errors or failures, including messages that are delayed or not delivered.

VroomLah is currently free. We may introduce fees in future and will give you at least 30 days' notice before any fee applies to you. VroomLah does not process payments between vehicle owners and workshops; any payment for work is solely between them.

You must not:

• use VroomLah for anything unlawful, fraudulent or misleading;
• post fake, paid-for or incentivised reviews, or reviews about your own business or a competitor;
• upload other people’s personal data without their consent;
• scrape, copy, reverse engineer or resell any part of the service;
• interfere with, overload or try to gain unauthorised access to the service or other accounts;
• upload viruses or other harmful code.

VroomLah, including its software, design and content (other than your content), belongs to Grepnetics or its licensors. We give you a limited, revocable, non-exclusive, non-transferable licence to use VroomLah in line with these Terms.

We work to keep your data available, but we do not guarantee that the service or any data will always be available, complete or free from loss. Keep your own copies of important documents, such as receipts and invoices.

To the maximum extent permitted by law, VroomLah is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, availability or non-infringement.

To the maximum extent permitted by law, Grepnetics and its directors, officers, employees and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary or punitive loss or damage; any loss of profits, revenue, business, goodwill, opportunity or data; or any loss or damage arising from vehicle damage, breakdown, accident, injury, theft, delay, or from any work or service performed or not performed by a workshop, a vehicle owner or any other third party, however caused and even if we were told it was possible.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to VroomLah is limited to the higher of SGD 100 or the fees you paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, or for fraud.

You agree to indemnify and hold harmless Grepnetics and its directors, officers, employees and affiliates against all claims, demands, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or relating to: your use of VroomLah; the content you add; your breach of these Terms or of any law; and, if you are a workshop, any work, advice, quote, product or service you provide or fail to provide.

You can stop using VroomLah and close your account at any time. We may suspend or close your account, or remove content, at our discretion and with or without notice, including if we believe you have breached these Terms, created risk for us or others, or if we are required to by law. Sections 4 to 9 and 12 to 22 continue to apply after your account ends.

We may change VroomLah or these Terms at any time. We will tell you about material changes by email or in the app. If you keep using VroomLah after a change takes effect, you accept the updated Terms.

We are not responsible for any delay or failure caused by events beyond our reasonable control, including outages of third-party services, network failures, natural disasters, epidemics, strikes or government action.

These Terms are governed by the laws of Singapore. If you have a complaint or dispute, please first contact us at info@grepnetics.com so we can try to resolve it informally within 30 days. If it is not resolved, the courts of Singapore have exclusive jurisdiction.

• If any part of these Terms is found unenforceable, the rest remains in effect.
• These Terms and our Privacy Policy are the entire agreement between you and us about VroomLah.
• If we do not enforce a right, we have not waived it.
• We may transfer our rights and obligations under these Terms; you may not transfer yours without our written consent.
• We may give you notices by email to the address on your account or in the app. You may give us notices by email to info@grepnetics.com.
• Our directors, officers, employees and affiliates may rely on and enforce sections 15 to 17. Apart from them, no one other than you and Grepnetics has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 2001 of Singapore.

Questions about these Terms: info@grepnetics.com.